Job Description

ED Registration Specialist I

Job Summary:

The ED Registration Specialist I is responsible for performing onsite registration, arrival processes, discharge, and insurance validation in a fast-paced emergency department setting. This role ensures the accuracy and completeness of patient information while providing excellent customer service. The Specialist resolves issues related to registration, billing, insurance, and payment of accounts with occasional guidance and support.

Key Responsibilities:

• Perform all assigned functions per departmental guidelines, ensuring compliance with policies, procedures, and protocols.
• Accurately and thoroughly enter patient information into the admissions, discharge, transfer, and billing systems.
• Provide status updates and customer service in the waiting room, in-room, and prior to patient departure.
• Request payment for patient account balances when necessary and provide payment plan information.
• Assist with administrative functions to support departmental operations.
• Additional duties as assigned.

Technical Capabilities:

• Documentation (Novice): Ensure complete, accurate, thorough, and compliant documentation.
• Critical Thinking (Novice): Analyze and evaluate issues objectively to form sound judgments.
• Data Entry (Novice): Transcribe information into electronic systems efficiently and accurately.
• Customer Service (Novice): Anticipate and respond to customer needs with sensitivity and professionalism.
• System Knowledge (Novice): Understand and support computer and network operations.

Core Accountabilities:

• Organizational Impact: Perform routine tasks that may impact team performance with occasional guidance.
• Problem Solving/Complexity of Work: Use discretion and research to solve routine problems.
• Breadth of Knowledge: Apply knowledge of established standards, processes, and procedures.
• Team Interaction: Provide guidance to entry-level coworkers as needed.

Core Capabilities:

Supporting Colleagues:

• Continuously improve personal skills and identify development opportunities.
• Build and maintain professional relationships across departments.
• Communicate clearly and courteously with colleagues and patients.

Delivering Excellent Services:

• Serve others with compassion and empathy.
• Address and resolve routine problems promptly.
• Provide accurate information and meaningful support to patients and families.

Ensuring High Quality:

• Deliver high-quality work and meet established standards.
• Fulfill safety and regulatory requirements, reporting unsafe conditions promptly.

Managing Resources Effectively:

• Demonstrate accountability by completing tasks responsibly.
• Understand the impact of personal actions on departmental resources.
• Make data-driven decisions to achieve timely and accurate results.

Fostering Innovation:

• Propose and accept ideas to improve day-to-day operations.
• Quickly adapt to new technology and apply appropriate tools and procedures.
• Embrace changes and incorporate new instructions into daily work.

Qualifications:

• Experience: Minimum of 2 years of relevant work experience in a healthcare or administrative setting.
• Education: High School Diploma or GED required.
• Skills: Proficiency in data entry, customer service, and critical thinking.

Additional Information:

• This role supports critical administrative functions within the organization, including IT, finance, legal, human resources, and more.
• The ideal candidate demonstrates compassion, accountability, and adaptability in a dynamic healthcare environment.

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