Job Description

Job Summary: "Warwick Experience Ambassador - Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA

“The Warwick Experience” at the Warwick Hotel Rittenhouse Square in Philadelphia reflects a proud partnership as a member of Marriott Bonvoy hotels, combining exceptional personalized service with the renowned benefits and luxury standards of Marriott's global hospitality network. This experience embraces the vibrant culture and sophistication of Philadelphia while upholding the prestige and consistency expected by Marriott Bonvoy guests. Dedicated roles such as the “Warwick Experience Ambassador” ensure a seamless, memorable, and rewarding stay from arrival to departure.

Key Elements of “The Warwick Experience”:

“Warwick Experience Ambassador” — In-Stay Engagement and Guest Connection:

• Serves as the first point of contact, setting the tone for the guest experience.

• Acts as a concierge, event coordinator, and Warwick and Marriott brand ambassador.

• Provides guests with personalized recommendations tailored to their preferences and the local Rittenhouse Square area.

• Curates local experiences, highlighting Philadelphia's culture, dining, and events, while incorporating Marriott Bonvoy's exclusive offerings.

• Builds authentic connections with guests to ensure their expectations are exceeded and Bonvoy experiences are maximized.

• Ensures a warm, efficient, and seamless check-in process each stay, integrating Marriott Bonvoy member recognition and benefits.

Core Values of “The Warwick Experience”:

• Warmth and Authenticity: Guests are treated like individuals, not just room numbers, fostering a sense of belonging while recognizing Marriott Bonvoy members' loyalty.

• Local Connection: The experience celebrates Philadelphia's heritage, cuisine, and events, giving guests an insider's view of the city enhanced by Marriott Bonvoy's expertise.

• Consistency and Luxury: High-quality service is maintained across all touchpoints, ensuring every guest interaction reflects the upscale standards of both the Warwick Hotel and Marriott Bonvoy.

• Empowerment and Teamwork: Staff members are empowered to anticipate needs, solve problems, and deliver extraordinary moments while exemplifying the values of Marriott Bonvoy.

"The Warwick Experience" Philosophy:

As a proud member of Marriott Bonvoy hotels, the Warwick Hotel Rittenhouse Square transforms a stay into an elevated journey enriched by local culture, luxurious comfort, and exclusive Marriott Bonvoy rewards. This philosophy ensures that every guest feels recognized, valued, and inspired to return, making the Warwick Hotel a premier destination for travelers seeking both individuality and the trusted excellence of the Marriott Bonvoy brand.

Candidate Profile:

The "Warwick Experience Ambassador" is significantly more than a typical hotel's "Front Desk Associate" which is more of a transactional position. The "Warwick Experience Ambassador" is a role unique to the Warwick Hotel Rittenhouse Square that focuses on the guests' full experience before, during, and after staying with us.

Experience:

• High school diploma or equivalent required; college degree preferred.
• Highly engaged in interactive welcoming experiences 
• Previous hotel front desk experience is a plus. Marriott experience preferred.

Job Essentials:

• Guest Experience: Assist guests with their arrival and departure, ensuring a positive and memorable experience throughout their stay.
• Registration Process: Complete the registration process by efficiently inputting and retrieving information from our computer system, confirming guest details, including room rates and special requests.
• Collaboration: Work closely with other hotel departments to provide a seamless and exceptional guest experience.
• Communication: Relay pertinent guest information to designated departments (e.g., special requests, amenity delivery) to ensure all needs are met.
• Local Knowledge: Provide guests with information about the hotel, local attractions, and our range of upscale amenities and services.
• Confidentiality: Maintain the confidentiality of all guest and hotel information.
• Attention to Detail: Ensure the security of guest room access and document all guest requests, complaints, or issues promptly for resolution.
• Transactions: Handle cash and credit card transactions accurately, processing guest accounts during checkout with efficiency.
• Conflict Resolution: Manage guest inquiries and complaints promptly, following up to maintain high levels of satisfaction. In cases of dissatisfaction, negotiate compromises following our “Make it Right” guidelines.
• Reporting: Generate, print, and distribute daily and weekly reports, and resolve discrepancies with the Housekeeping department.
• Safety Procedures: Follow proper hotel safety policies and procedures, reporting all accidents and injuries promptly.
• Clean Workspace: Ensure your work area is clean and free of obstructions to perform your duties safely and effectively.
• Additional Duties: Perform any other job-related duties as assigned.

Other Qualifications:

• Proficient in using moderately complex computer systems to access and input information.
• General knowledge of local attractions and transportation options.
• Ability to handle cash and credit transactions accurately.
• Strong interpersonal skills to effectively interact with guests and team members with tact and diplomacy.
• Ability to observe and respond to emergency situations.
• Excellent command of the English language, both written and verbal.
• Strong multi-tasking and prioritization skills with a focus on customer service.
• Regular attendance is essential, with flexibility to work varied shifts, including weekdays, evenings, weekends, and holidays.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Physical Demands:

• This position requires standing for long periods (75%+ of the time) and some lifting may be required.
• Due to the nature of the hospitality industry, employees may need to work varying schedules to meet business needs, including holidays and weekends. Attendance at all scheduled training sessions and meetings is required.

Why Join Us? At Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, you'll be part of a vibrant and innovative team that values excellence in service. We offer competitive compensation, comprehensive training, and opportunities for professional growth. If you're passionate about hospitality and delivering exceptional guest experiences, we want to hear from you!

Apply Now! Take the next step in your career and become a valued member of our team at Warwick Rittenhouse Square. Your journey to success starts here!

Job Tags

Holiday work, Full time, Local area, Shift work, Afternoon shift, Weekday work,

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