Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Travel Property Adjuster Trainee, and what it takes to do the job!

As a Field Property Adjuster Trainee, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Our comprehensive training program will equip you with specialized knowledge in handling water loss claims, ensuring you provide the highest standard of support and resolution to our customers. If you are an aspiring claims adjuster looking for your next step forward in your career, we encourage you to apply today!

This position requires that you reside in the Charlotte, NC area.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert youll live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator youll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator youll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder youll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• Strong critical thinking and problem-solvingskills.
• Experience providing customer service face-to-face. Strong communication and interpersonal skills to ensure exceptionalcustomer interactions.
• Ability to travel to customers' homes and efficiently manage virtual claims across the country.
• Highly detail-oriented and organized, committed to producing high-quality work.
• Valid driver's license and willingness to travel as part of the job requirements.
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.

Schedule:

• Start Date: January 6th, 2025
• During Training: (approximately 6 months):
  • In Office (downtown Charlotte): Monday Friday, 8a- 4p
• After Training:
  • Remote/Travel: 10 days on, 4 days off. Workdays range from 8 to 12 hours.
  • Additional Compensation: Earn up to $150/day for working more than 8 hours, including weekends or holidays.
  • Travel Requirements: This is a field-based role, requiring up to 90% travel to out-of-town locations.

Youre provided with comprehensive training:

• You will receive training in person and handle inside claims for the first 6-9 months of employment. The training program is designed to help you obtain an adjuster's license, understand the claims process, and learn how to write property estimates using Xactimate.
• The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work
• Ongoing training opportunities for continuous improvement happen regularly on the job
• You will be required to attend 1-week of training that will take place in Wheeling, IL

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, youll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit to learn more.

Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working Independently, Xactimate

Compensation

Compensation offered for this role is $19.81 - 33.80 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Job Tags

Hourly pay, Holiday work, Contract work, Traineeship, Remote job, Work visa, Relocation bonus, Flexible hours, Monday to Friday,

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