Job Description

Job Title: Training Manager

Position Type: Fulltime

Location: New York City, NY

Salary Range : $65,000-$80,000 annual base

 

Job Summary
We are seeking an experienced and motivated candidate with 2+ years of experience in a related field, and also familiar with store employee training. The position will play a key role in training plan development, training course organization and implementation, and operations of talent reserve and training, as well as allocation and coordination of training resources. This full-time position will report to the Operations Excellence Manager of the U.S. Business Division. This is an excellent opportunity to join an expanding international team and work in a fast-paced, dynamic environment.

Responsibilities

• Training Plan Development: Develop annual and monthly training work plans and task assignments based on the company's training requirements.
• Drive Training Execution and Target Achievement: Includes training data indicator management, self-operation, and joint-operation course management (organize & instruct), instructor management (specifically non-internal trainers), specialized training, training audits, training inspections, etc., to ensure target achievement and training quality.
• OperationsTalent Reserve and Training: Inventory and reserve manpower qualifications (operations managers, store managers, shift leaders, baristas), promote the execution of backup Individual Development Plans (IDPs), and ensure that manpower reserves effectively support business needs.
• Rational Resource Allocation and Coordination: Estimate and control training resources (including internal trainers, training stores, training classrooms, etc.), and allocate resources reasonably.
  Requirements ：
• Associate Degree, Bachelor's Degree, Post Graduate Diploma, or Professional Degree.
• At least 2 years of work experience in a related field; experience in F&B/chain restaurant/retail industry is a plus.
• Hands-on training and facilitation skills, and the ability to develop courses and training plans.
• Good team-building skills, and capable of coaching and developing others, as well as managing the team.
• Ability to multi-task and work in a high-energy and fast-paced environment.
• Able to perform under pressure and work independently with minimum supervision.
• Strong sense of responsibility, good communication skills, and quick learning ability.
• Able to accept travel arrangements. Join us in creating a vibrant coffee shop experience that delights our customers while fostering a positive work environment for our team!

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