Job Description

The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, displaying strong leadership skills, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy the service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably. Responsibilities:

• Hiring and supervising all service department personnel, as well as monitoring their performance in customer service
• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
• Work with service advisors daily to ensure best practices are being performed.
• Meet with customers to resolve their questions regarding service or help with any issue they may be experiencing.
• Keeping up to date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
• Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
• Require strong communication skills to deal with customers, employees and vendors
• Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
• Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices

Qualifications:

• 2 years experience as a Service Manager at the dealership level
• Proven CSI Scores
• Team Player

Benefits:

• 401(k)
• Dental & Vision insurance
• Health insurance

Michael Hohl Honda is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Local area, Immediate start,

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