Service Manager
Introduction
Welcome to the position of Service Manager at Holland Pump Company! We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You will be responsible for developing strategies and plans to ensure that customer service is delivered efficiently and effectively. You will also be the point of contact for customers, providing guidance, support, and problem-solving solutions. If you have a passion for customer service and enjoy working in a fast-paced rental environment, this could be the perfect role for you!
Job Responsibilities:
• Oversee and manage daily operations of service/repair department
• Ensure all customer service needs are met in a timely and professional manner
• Develop and implement procedures for service operations
• Identify problem areas and recommend solutions
• Monitor service personnel performance and take corrective actions when necessary
• Manage Baseplan (ERP) for accuracy
• Monitor parts and materials inventory
• Maintain relationships with vendors
• Ensure compliance with all applicable laws and regulations
• Train, coach, and motivate service personnel
• Develop and implement strategies to increase customer satisfaction
• Track and report on service metrics
• Ensure safety protocols are followed at all times
Job Requirements:
• Proven experience working in a service management role (rental exp preferred)
• Excellent problem-solving and decision-making skills
• Strong leadership and communication skills
• Ability to multi-task and manage multiple projects at once
• In-depth knowledge of customer service principles and practices
• Strong organizational and time-management skills
• Understanding of budgeting and financial management
• Familiarity with computer systems and software
• Ability to work independently and as part of a team
• Excellent customer service and interpersonal skills
• Ability to motivate and mentor staff
• Proficiency in Microsoft Office applications
Benefits Include:
Holland Pump is an Equal Opportunity Employer, Veteran’s employer, and Drug Free Workplace
Job Type: Full-time
#ZR
PI8467977f085d-30492-36069756
...Lil' Teeth by Oloph is looking for a Part-time Expanded-Functions dental assistants to join our team. We are located in Spring Hill, FL.... ...-function dental assisting services to children in a fast-pace office Qualifications State of Florida EFDA certification X-...
...proud of, at a company you can believe in. Would you like a truck driving career where you can be home daily with no nights or weekends... ...of working for Ferguson: ~ Competitive compensation ~ Safe Driver incentive ~ Hourly bonus potential ~ Benefits (Medical,...
...something you take pride in? If youre nodding in agreement, this could be the role for you. Fordybed Media is a small, yet growing, company, looking for talented individuals to join our team. In particular, were looking to hire a blog production assistant with a keen...
...Job Description We want YOU here! Job Description High School Assistant Coach Pay Day Last working day of each month. Current District Employees All current District employees interested in applying must complete an application. Post-Offer Criminal...
...PJ Mechanical is looking for a driven and detail-oriented Purchasing Agent to join our team. In this role, you will be responsible for managing the procurement of materials and supplies necessary for our construction projects. Your expertise in vendor relations, inventory...