Job Description

Responsibilities:

• Process patient check-ins and check-outs, verifying personal and insurance information.
• Assist patients with completing forms and understanding documentation.
• Act as a liaison between patients and healthcare providers to communicate treatment plans and follow-ups.
• Coordinate referrals, obtain prior authorizations, and schedule tests or specialist appointments.
• Provide patients with information about office policies, billing inquiries, and available support resources.
• Follow up with patients to ensure continuity of care and satisfaction.
• Maintain and update electronic medical records (EMR) accurately and confidentially.
• Handle patient billing and payment processing; address insurance-related questions.
• Support the healthcare team with administrative tasks, such as faxing, scanning, and organizing files.

Qualifications:

• High school diploma or equivalent
• Proven experience as a receptionist, medical office assistant, or similar role.
• Proficiency with medical scheduling software and electronic medical record systems.
• Strong communication and interpersonal skills.
• Excellent multitasking and organizational abilities.
• Familiarity with insurance processes and medical terminology preferred.

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