Job Description

Merchant Success Executive About Easy Pay Direct: Easy Pay Direct is a leading e-commerce payments company dedicated to helping entrepreneurs succeed online. Founded in 2012 by an entrepreneur himself who understands the growing demand of e-commerce, with the vision to build a scalable, powerful online business. Compensation: $70,000 Base Salary + Monthly Commissions + Benefits Role Overview: As a Merchant Success Executive at Easy Pay Direct, you will be pivotal in ensuring our merchants thrive after being approved for a Merchant Account. You’ll assist them in leveraging our full range of services, ensuring a smooth and beneficial experience. Responsibilities: Provide first-line support to merchants post-account activation. Respond promptly to inquiries, utilizing opportunities to promote additional value-added services. Oversee application processing and follow-up on documentation. Master partner portals and gateways, including EPD and Authorize.net. Educate clients on using our systems effectively. Manage client data in our CRM and build lasting relationships via phone, email, and text. Conduct Payment Optimization Calls to enhance client operations. Analyze gateway and processor reports, addressing transaction issues. Understand and manage chargebacks, declines, and authorizations, offering third-party services as needed. Request client referrals to expand our customer base. Support and Activities: Engage in active learning through training and mentoring to improve personal effectiveness, ongoing self-development as well as that of the MS team and the company. Participate in delivering training and providing constructive input to peers. Contribute to projects aimed at enhancing the effectiveness of sales, the MS group, and the company, including providing feedback on SOPs and supporting initiatives to improve closure rates. Qualifications: Payments or Merchant Services industry experience required. Minimum 3-5 years of experience in both dedicated support and client success roles. *Bonus experience includes technical support, assigned account management and upselling value-add services. Solution-minded individuals who enjoy providing feedback and guidance when issues may arise. Excellent communication skills, with the ability to adapt your style to engage effectively. Strong organizational and tech-savvy skills. Comfortable with both inbound and outbound calls. Must be comfortable working FT onsite in our East Austin office. Growth Opportunities: Potential to advance to a leadership role within the Merchant Success Department. Responsibilities may include developing procedures, creating scripts, and managing organizational tasks. Benefits: ~ We offer a dynamic and supportive work environment ~ Health & Dental Insurance ~401(K) with company match ~ Unlimited upward potential ~ Weekly company happy hours and social events ~ Stocked office with snacks ~ Austin office with on-site shower

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