Company:Oak Street Health
Title: Lead Generation Specialist
Location:Various
Role Description:
The Lead Generation Specialist is responsible for developing relationships with members of the community while hosting activation events at CVS retail locations in their assigned territory. At these events, Lead Generation Specialists will engage Medicare seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if theyâre interested.
On a daily basis, Lead Generation Specialists will be the 'face of OSH' in their assigned territoryâs CVS store locations and drive valuable local growth for OSH centers. Lead Generation Specialists will host multiple activation events each day while also partnering very closely with a central team of OSH growth teammates and call center representatives.
Core Responsibilities:
New Prospective Patient Engagement
On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and/ or becoming OSH patients) by effectively engaging Medicare seniors through event execution at multiple CVS retail locations in their assigned territory
Maintaining knowledge of internal sales systems (i.e., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
Collaborating with OSH central growth and call center teams, as needed.
Relationship Development
Develop strong relationships with prospects who frequent CVS locations in assigned territory
Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
Acting as point of contact for central call center team if there are any questions about the prospective OSH patient
Resolving any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee
Other duties as assigned
What are we looking for?
Ability to quickly connect with and influence the right people - enjoy talking and listening to community membersâ healthcare experiences and desired experiences
Strong computer skills, including:
Clear electronic communication management (e.g., email, google chat) and documentation of sales interactions
Experience managing through a CRM system, ideally Salesforce
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street?
Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
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