Job Description

General Manager 

Lead the way in creating exceptional guest experiences at HeadPinz! As the General Manager, you'll oversee daily operations, inspire a high-performing team, and ensure every corner of our entertainment center delivers excellence. This hands-on leadership role requires adaptability, vision, and a passion for operational and service standards.

Key Responsibilities

• Drive Results: Set and enforce operational standards to ensure superior guest satisfaction and team performance.
• Inspire Leadership: Motivate, coach, and develop team members, fostering a culture of growth, accountability, and respect.
• Ensure Safety: Respond swiftly to emergencies, prioritizing guest and employee well-being.
• Streamline Operations: Oversee day-to-day activities, including opening, closing, scheduling, and inventory management.
• Maintain Excellence: Uphold facility cleanliness, safety, and appearance standards.
• Optimize Performance: Continuously evaluate and enhance processes for efficiency and service delivery.
• Collaborate Across Teams: Partner with maintenance and technical teams to ensure proactive maintenance and timely repairs.

What You Bring

• Proven Leadership: Minimum 2 years of successful management experience, ideally in entertainment, hospitality, or a related industry.
• Customer-Centric Mindset: Passion for delivering memorable guest experiences and empowering team success.
• Strategic Problem-Solving: Strong critical thinking skills and the ability to navigate challenges effectively.
• Adaptability: Thrives in a fast-paced, dynamic environment while staying focused on priorities.
• Strong Communication: Builds positive relationships with team members and guests alike.

Education & Qualifications

• Must be 21+ years of age.
• High school diploma required; Associate's degree in Business, Hospitality, or a related field preferred.
• Familiarity with operational and safety procedures in high-volume environments.
• Minimum of 2 years of successful management experience, ideally in the restaurant, entertainment, or hospitality industry.

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