JOB SUMMARY: The Director of Professional Services manages the Enterprise Systems Group (ESG). This role is a key strategic member of our Senior Leadership Team (SLT) and, as such, is responsible for helping to ensure the continued sustainability of the ComTec organization—specifically by maximizing client satisfaction via the oversight of seamless project implementations, prompt issue resolution and the development of robust client-specific solutions. As a senior leader, candidate must have a combination of ERP systems and implementation knowledge, leadership skills, relationship management expertise and business acumen. Exercise discretion and independent judgment with respect to customer ERP matters of significance.
REPORTS TO: Director of Operations
DIRECT REPORTS: Enterprise Systems Group
ESSENTIAL FUNCTIONS:
Track and monitor the progress of projects to ensure customer expectations are met and projects are delivered within agreed-upon budgets and timeframes
Utilize strong leadership and interpersonal skills to ensure optimal efficiency, effectiveness, and productivity
Establish clear objectives and metrics for the company's service delivery-related investments and understand the levers that drive profitability
Ensure that the company is pursuing and investing in opportunities that will deliver the greatest value to the organization
SOFT SKILLS & ABILITIES:
Proven track record for delivering results
EDUCATION, EXPERIENCE, & KNOWLEDGE:
WORK ENVIRONMENT/PHYSICAL DEMANDS:
ADDITIONAL REQUIREMENTS:
Compensation details: 110000-130000 Yearly Salary
PIac4b2eccc14a-30492-36380377
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