Customer Service Technician Job at Marvel Refrigeration, Greenville, MI

aDRoVFp4WjhOTTY0aXpqbWxpMmJxaWtCSmc9PQ==
  • Marvel Refrigeration
  • Greenville, MI

Job Description


Description:

CUSTOMER SERVICE TECHNICIAN - Temp to Hire

Open Position

Monday-Friday 8 am-5 pm

FLSA CLASS: Hourly Non-Exempt

REPORTS TO: Technical Service Director

BASIC FUNCTION: To provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers (end-users, dealers, distributors, and service centers).

Join a team focused on meeting production goals through good attendance, positive attitudes, and hard work. We are looking for a Customer Service Technician, who excels in a fast-paced environment and has the personal drive to meet production goals by leading a team in this hands-on role. We manufacture a variety of products at the same time.

For over 100 years, Marvel continues to be a world class manufacturer of high-end refrigeration and cooking products for the household and commercial markets. Since 2015, Marvel has been part of the Middleby family of brands. All products are designed, engineered, and assembled in Greenville, Michigan, USA, and select products are available worldwide.

Perks you can expect from Marvel:

  • Competitive benefits package including 401(k) matching, and paid holidays.
  • Free to all full-time employees is life insurance, short and long-term disability insurance.
  • Tuition reimbursement to help grow your career skills and knowledge

ESSENTIAL DUTIES:

  • Provide diagnostic resolution to service issues in the field.
  • Capture service call information and perform associated tasks resulting from these calls.
  • Communicate company warranty and repair policies.
  • Respond to requests pertaining to both service and public website.
  • Provide service support for manufacturing, purchasing, and engineering.
  • Daily communication with Technical Support Leader.
  • Responsible for navigating through the company data & service base system accessing technical information.
  • Order Entry.
  • Provide help to locate service agents and distributors on-line.
  • Performs other duties as assigned.
  • Occasionally, repair appliances in the home, lab or dealer store as required.
  • Performs other duties as assigned.
Requirements:

QUALIFICATIONS:

  • Degree in HVAC with emphasis in Refrigeration preferred
  • Experience in field service – an asset would be experience with gas, electric or wood burning appliances (ranges, refrigerators, dishwashers)
  • Experience with working with a database management system and customer service.
  • Proficient diagnostic and problem-solving abilities.
  • Phone etiquette skills and experience with answer inquiries by email.
  • Ability to communicate detail verbally and/or in written form
  • Strive for continuous improvement in customer service and company goals.
  • Technical skills to support problem resolution with Service Company.
  • MS Office Suite (Word, Excel), Outlook.
  • Ability to work shifts and hours mandated by management and to pass a drug screen

Compensation details: 19-23 Hourly Wage

PI299b61b6ed0f-30492-29295536

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Worldwide, Shift work, Monday to Friday,

Similar Jobs

Sevita

Direct Support Professional Job at Sevita

 ...pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. PandoLogic. Category:Personal Care, Keywords:Caregiver, Location:Mason City, IA-50402

Thrive Beyond Trauma Counseling

Licensed Professional Counselor (LPC)/ Limited Licensed Professional Counselor (LLPC) Job at Thrive Beyond Trauma Counseling

Position Overview: We are seeking a motivated LLPC/ LPC to join our team. If you are an LLPC, this role offers a clear 2-3 year pathway to LPC licensure, financial support for certifications (EMDR, CSAT, addiction therapy), and supervision from experienced clinicians...

Rendr

Medical Receptionist Job at Rendr

 ...Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City...  ...Account ~ Annual Performance Bonus Job Overview: Medical receptionists are responsible for providing a great first impression of... 

Peoria Unified School District

Assistant Band Director (stipend position) Job at Peoria Unified School District

Job DescriptionAssistant Band Director (stipend position)~Position Type: Athletics/Activities/Extra Duties Stipends/Coach~Date Posted: 11/22/2024~Location: Peoria High School - Peoria, AZ~Date Available: August 2024~ Closing Date: 2024/2025Additional Information... 

CLEVERBEE ACADEMY LLC

Custodial Technician Job at CLEVERBEE ACADEMY LLC

About the Role: We are seeking a highly motivated and detail-oriented Custodial Tech to join our team at Broadway. As a Custodial Tech you will be responsible for maintaining the cleanliness and organization of our facilities. You will play a critical role in ensuring...