Job Description

Customer Service Representative

JOB-10043183

Anticipated Start Date

Dec. 17, 2024

Location

Houston, TX

Type of Employment

Contract Hire

Employer Info

Our client specializes in engineering and fabrication of rig systems, wellbore technologies and completion and production solutions.

Job Summary

Our client is currently recruiting for a Temporary Customer Service Representative to join our Aftermarket team! As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.

Job Description

• Communicating with customers to address their needs and/or professionally handling potential issues with products or services
• Quoting assigned customers on requests received
• Managing customer needs and expectations by proactively reviewing open orders
• Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed
• Liaise with customers regarding quotations and invoicing queries
• Work with the warehouse department to arrange for necessary parts to be shipped for the respective service call
• Work with the service coordinator to arrange for Service personnel to be available for the respective service call
• Comply with all Client Company and HSE policies and procedures
• Perform other duties as assigned
• The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.
  

Skills Required

• Experience in a customer service-oriented role preferred
• Must be proficient in Microsoft Office
• Prior experience in ERP systems a plus
• Excellent organization skills with the ability to keep track of multiple priorities
• Ability to adapt and be cross-trained to learn all job duties as required

Top required skills:

• 2 years minimum of admin/clerical or customer service experience
• Must have stable work tenure - any employment gaps or short tenure must be justified on all resumes
• Looking for more analytical-focused candidates rather than social butterflies
• Our client is open to more entry-level candidates if they have the drive and motivation to commit to the success of this project
• Candidates must have Microsoft Excel experience - a basic level would be acceptable
• Our client is currently using an ERP system called Oracle Cloud - this is a highly preferred skill, not required - our client can train the individual on this system

Education/Training/Certifications

• High School Diploma or GED
  

Additional Requirements

• Ability to pass a drug screen & background check
• Ability to work in a fast-paced environment
• Work Hours:
  • Monday to Friday 8:00 am – 5:00 pm, or 7:00 am – 4:00 pm. Weekly overtime is about 5 to 10 hours per week (optional)
  • Hybrid schedule available working remotely on Mondays and Fridays.

Pay Rate/Salary

• $27.00 - $29.00/hr. Actual compensation is subject to variation due to such factors as education, experience, skill set and/or location.

We are an equal-opportunity employer and do not discriminate in hiring or employment based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

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